Job Manager - Client Services, North Sydney

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Role Description: Infosys is seeking a Engagement Manager to lead and grow a substantial IT services business for a large, strategic client within the Banking & Financial Services (BFS) sector in Sydney, NSW . The Engagement Manager will be part of an Account team and responsible for managing an existing portfolio of business as well as acquiring new business in the client landscape. The Engagement Manager will work together with their manager (Senior EM/Group EM) to build Account/portfolio plans & strategy and will be responsible for client management and all client interfaces within the assigned scope. Location: Sydney, Australia Flexible working arrangements (hybrid, reviewed case-by-case basis). Feel free to connect with your recruiter to learn more about how this works in practice. Roles and Responsibilities: Client Relationships: Build strong relationships with the client stakeholders in the portfolio and identify & build new relationships in order to drive business growth. Position Infosys as a trusted, easy partner to do business with. Proposal Development, Negotiation & Closure- Responsible for preparation of Proposal and SoWs for the portfolio(s) through coordinating with different internal stakeholders such as Procurement, Legal and with multiple Service Lines and Infosys units working on the proposal. Engage the relevant internal Infosys teams and service lines team to developing solutions. Identify the optimal commercial model and perform quantitative analysis to arrive at the win-price to demonstrate business value to the client. Contracting & MSA – Work with client Procurement team on MSA/contracts to obtain best terms and outcomes for Infosys. Lead contract negotiations for new projects in one’s own portfolio. Account Operations - Follow up with the client to sign SOWs, to release undisputed payments. Minimize revenue leakage for services delivered and enhance client satisfaction. Responsible & accountable for various operational parameters in own portfolio including Revenue, Revenue at Risk and Accounts Receiveable. Risk Management & Governance: Handle risks and issues related to the accounts, including delivery oversight ensuring there is strong governance in place. Set and manage client expectations ensuring strong client satisfaction. Required skills Demonstrated experience in a sales/relationship management/account management role along with Tertiary Qualification in IT / Computer Science / related discipline. Track record of interacting and building relationships with Head-off, Executive and CXO level client contacts and working in a Global Delivery Model. Ability to work closely with partner organizations and position industry insights as they pertain to client needs & requirements. Deeply understand their client’s business challenges and provide thought leadership in addressing these issues. Hands-on experience with proposal creation and leading proposal presentations. Strong leadership, interpersonal, communication and presentation skills Commercially savvy/understands contracts, MSAs, Multiple pricing models.

In addition to compensation aligned with your role, you’ll have access to a wide range of benefits that support your health, career growth, and overall well-being (AU)

• Income Protection Insurance
• Paid Parental and Volunteer leaves
• Employee Assistance Program (EAP)
• Flexible working arrangements (hybrid, reviewed case-by-case basis)
• Health Insurance Discount and Well-being Program
• Access to Fitness and Gym Memberships
• Salary packaging and novated leasing

Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.


Hear from our recruiter on their experience working with Infosys as an Employer
At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email Write to the company or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.


Please note to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding, and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”